Collector/Credit Administrator in Norton, MA at Autopart International

Date Posted: 10/24/2020

Career Snapshot

Career Description



Job Description

Enhance process for monitoring O/S receivables.   Ability to professionally be able to contact and obtain money from customers with past due balances.

Essential Functions of the Job

Call overdue accounts for payment, 1st and 2nd calls.  (3rd calls if necessary)

Ensure collection efforts are performed with a customer service approach

Analyze delinquent accounts and make recommendations for resolution on high risk accounts

Negotiate and secure payment plans with delinquent customers

Answer incoming calls/e-mails and assist customers, AI stores, DM’s and ADM’s with questions as needed.

Increase and decrease credit limits up to $5,000

Enter information, in JDE, BDC and AS400 for all calls made to customers, store, DM’s and ADM’s.

Turn accounts out to collection agencies

Monitor and report on collections turned out to collection agencies

Notify Collection agencies on payments for turned out accounts made directly to AI

Run D & B reports for Credit Manager as needed

Process credit cards

Communicates status of account problems on a regular basis with Collections Manager

Credit buddy to multiple stores

Promote and master Bill Trust- Help customers sign up and unlock if problem with acct

Run templates and save documentation on accounts in Eclipse

Print, fax and email invoices to customers on request

Other Duties

Work with customers, DM’s, ADM’s and other team members to secure payments in a timely manner while continuing to help stores with sales

Report on progress of collections each month to Collections Manager

Other duties as needed

Requirements

  • Excellent communication skills.
  • Excellent working relationship with the sales department.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Excellent attendance and tardiness record.
  • Ability to work well with co-workers and superiors.
  • Ability to multitask
  • A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.

Additional Necessary Qualifications:

  • Strong customer relations, interpersonal, leadership and communication skills.
  • 1-2 years of Credit/collection or customer service experience.
  • Reliable transportation required.