Enhance process for monitoring O/S receivables. Ability to professionally be able to contact and obtain money from customers with past due balances.
Essential Functions of the Job
Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
Ensure collection efforts are performed with a customer service approach
Analyze delinquent accounts and make recommendations for resolution on high risk accounts
Negotiate and secure payment plans with delinquent customers
Answer incoming calls/e-mails and assist customers, AI stores, DM’s and ADM’s with questions as needed.
Increase and decrease credit limits up to $5,000
Enter information, in JDE, BDC and AS400 for all calls made to customers, store, DM’s and ADM’s.
Turn accounts out to collection agencies
Monitor and report on collections turned out to collection agencies
Notify Collection agencies on payments for turned out accounts made directly to AI
Run D & B reports for Credit Manager as needed
Process credit cards
Communicates status of account problems on a regular basis with Collections Manager
Credit buddy to multiple stores
Promote and master Bill Trust- Help customers sign up and unlock if problem with acct
Run templates and save documentation on accounts in Eclipse
Print, fax and email invoices to customers on request
Other Duties
Work with customers, DM’s, ADM’s and other team members to secure payments in a timely manner while continuing to help stores with sales
Report on progress of collections each month to Collections Manager
Other duties as needed
Requirements
Additional Necessary Qualifications:
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