Career Description

Position Title:                          Commercial Pro

Department:                           Store

FLSA Status:                           Non Exempt

Reports To:                             Store Manager

Direct Reports:                       None

Position Purpose:

This position is designed to develop Team Members to the point where they can answer phones, dispatch, and provide quality service on the counter, as well as learn key sales/operational and management duties for the purpose of advancing their position within the company. The primary responsibility is to deliver and pick up auto parts from suppliers and customers, putting stock away and keeping the store warehouse clean & organized.  Time will be allocated as needed to allow the TM to learn the various responsibilities.

Position Responsibilities:

• Deliver and pick up automotive parts, cores and returns from customers in a safe and prompt manner

• Perform daily maintenance checks on all store vehicles and report any problems to store manager

• Maintain vehicle cleanliness – removing all personal belongings at the end of the shift

• Responsible to collect money on COD invoices from sale of parts

• Complete any forms or documents regarding parts deliveries and money collections

• Receive, log and unload products into the warehouse from AI delivery trucks, UPS or other carriers in a safe, efficient and accurate manner
• Counts and checks merchandise against inventory list - advises management of any shortages or overages
• Clean counter and work area, sweep/vacuum floor, clean bathrooms and remove trash when necessary

• Counter – answer phones, make outbound sales calls, on occasion may visit customer for the purpose of delivery, collection and relationship building
• Store transfers – they must also be pulled and neatly placed in the assigned transfer table (these transactions should be treated with the same attention as a customer sale)
• Operational – vendor pool, receiving POs, cycle counts and other duties as needed
• Daily vehicle inspection – verify all drivers are utilizing the pre-checklist before beginning deliveries each day, and all vehicles are free of any new damages, scratches or dents that were not previously reported
• Registration and Insurance cards – need to be verified in every vehicle and current
• Perform other duties as assigned

Education:

• High School Diploma, GED, or some equivalent combination of education and experience

Knowledge and Experience:

• Previous experience as a driver (1-2 years) preferably at AI
• Previous work experience in a customer service or delivery environment preferred but not required
• Must be at least 21 years old, licensed for at least 3 years; and have an acceptable driving record
• Must be able to lift up to 75 pounds
• Previous customer service experience highly preferred
• Excellent verbal and written communication skills
• Must have a positive and helpful demeanor
• Ability to speak and write English a plus

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member is regularly required to stand, walk, use hands and fingers, reach with arms, talk and hear.The team member will be frequently required to stop, kneel and crouch.The team member occasionally will be required to sit, climb, or balance.

• The team member must regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Weekdays and Saturdays