Commercial Pro in Manchester, NH at WORLDPAC

Date Posted: 3/24/2023

Career Snapshot

Career Description

Job Description

Position Purpose: 


This position is designed to develop Team Members to the point where they can answer phones, dispatch, and provide quality service on the counter, as well as learn key sales/operational and management duties for the purpose of advancing their position within the company. The primary responsibility is to deliver and pick up auto parts from suppliers and customers, putting stock away and keeping the store warehouse clean & organized.  Time will be allocated as needed to allow the TM to learn the various responsibilities. 


Position Responsibilities:  


  • Deliver and pick up automotive parts, cores and returns from customers in a safe and prompt manner 

  • Maintain vehicle cleanliness – removing all personal belongings at the end of the shift 

  • Responsible to collect money on COD invoices from sale of parts 

  • Complete any forms or documents regarding parts deliveries and money collections 

  • Receive, log and unload products into the warehouse from AI delivery trucks, UPS or other carriers in a safe, efficient and accurate manner 

  • Counts and checks merchandise against inventory list - advises management of any shortages or overages 

  • Clean counter and work area, sweep/vacuum floor, clean bathrooms and remove trash when necessary 

  • Counter – answer phones, make outbound sales calls, on occasion may visit customer for the purpose of delivery, collection and relationship building 

  • Store transfers – they must also be pulled and neatly placed in the assigned transfer table (these transactions should be treated with the same attention as a customer sale)

  • Perform other duties as assigned 


  • High School Diploma, GED, or some equivalent combination of education and experience 


Knowledge and Experience: 


  • Previous automotive experience preferred but not required

  • Previous work experience in a customer service or delivery environment preferred but not required 

  • Must be at least 21 years old, licensed for at least 3 years; and have an acceptable driving record 

  • Must be able to lift up to 50 pounds 

  • Previous customer service experience highly preferred 

  • Excellent verbal and written communication skills  

  • Must have a positive and helpful demeanor 

  • Ability to speak and write English


 Physical Requirements/Working Conditions: 

  • While performing the duties of this job, the team member is regularly required to stand, walk, use hands and fingers, reach with arms, talk and hear.  The team member will be frequently required to stop, kneel and crouch.  The team member occasionally will be required to sit, climb, or balance.   

  • The team member must regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. 



Schedule Requirements/Travel: 


Weekdays and Saturdays

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