Credit Administrator in Roanoke, VA at Advance Auto Parts

Date Posted: 1/20/2020

Career Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Roanoke, VA
  • Career Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/20/2020

Career Description



Job Description

Summary: The Credit Administrator provides administrative support to the Credit Department.

Essential Duties include the following:

  • Set up new accounts in AS-400 system
  • Contact suppliers and banks for trade references
  • Process and post payments for daily, weekly and Net 10 credit cards transactions, On Account Cash, Check by phone, sales force tasks and mail orders.
  • Provides customer support regarding invoices, statements, as well as answering basic account receivable questions.
  • Receives inbound customer calls related to credit and accounts receivable.
  • Contact accounts regarding; NSF, credit card declines, delinquent accounts, payments and payment arrangements as necessary
  • Upload and post bulk payments
  • Scanning and filing
  • Evaluates and releases orders from Credit Hold screen.
  • Works with customers to answer questions, resolve disputes, and research discrepancies
  • Preforms customer account maintenance
  • Assists Credit Representatives in account reconciliations and customer communications
  • Processes reoccurring automated payments and credit card payments
  • Assists Credit Representatives with COD (charges on delivery) traces
  • Answers telephone, screen and direct calls as needed
  • Lobby coverage as needed
  • Collects, sorts, opens and distributes all incoming and inter-company mail.
  • Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.
  • Cross train in all areas of responsibility but will work in a team environment to accomplish all goals.

Key Qualifications:

  • Excellent communication skills.
  • Excellent working relationship with the sales department.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Excellent attendance and tardiness record.
  • Ability to work well with co-workers and superiors.
  • Ability to lift up to 65 pounds occasionally.
  • A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.

Additional Necessary Qualifications:

  • Strong customer relations, interpersonal, leadership and communication skills.
  • Credit/collection or customer service experience.
  • Reliable transportation required.