Credit Administrator in Norton, MA at Autopart International

Date Posted: 4/24/2021

Career Snapshot

Career Description

Job Description

  • Call on overdue accounts for payment, 1st and 2nd calls (3rd call if necessary)
  • Ensure collection efforts are performed with a customer service approach
  • Analyze delinquent accounts and make recommendations for resolution on high risk accounts
  • Negotiate and secure payment plans with delinquent customers
  • Set up new accounts in AS-400 system
  • Contact suppliers and banks for trade references
  • Process and post payments for daily, weekly and Net 10 credit cards transactions, On Account Cash, Check by phone, sales force tasks and mail orders.
  • Provides customer support regarding invoices, statements, as well as answering basic account receivable questions.
  • Receives inbound customer calls related to credit and collections
  • Contact accounts regarding; NSF, credit card declines etc. as necessary
  • Upload and post bulk payments
  • Scanning and filing
  • Evaluates and releases orders from Credit Hold screen.
  • Works with customers to answer questions, resolve disputes, and research discrepancies
  • Preforms customer account maintenance
  • Processes recurring automated payments and credit card payments
  • Answers telephone, screen and direct calls as needed
  • Collects, sorts, opens and distributes all incoming and inter-company mail.
  • Presents information to collection manager and/or credit manager when limit requested exceeds guidelines
  • Cross train in all areas of responsibility but will work in a team environment to accomplish all goals.

Key Qualifications:

  • Excellent communication skills.
  • Excellent working relationship with the sales department.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Excellent attendance and tardiness record.
  • Ability to work well with co-workers and superiors.
  • A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.

Additional Necessary Qualifications:

  • Strong customer relations, interpersonal, leadership and communication skills.
  • 1-2 years of Credit/collection or customer service experience.
  • Reliable transportation required.