Credit Representative in Newark, CA at WORLDPAC

Date Posted: 11/20/2021

Career Snapshot

Career Description

Job Description

Under direct supervision this position is responsible for the collections and resolution of the Company's open receivable balances.

  • Collects open receivable balances while maintaining appropriate transaction/account notes.
  • Resolves disputed and unapplied items on the customers’ accounts.
  • Works with internal and external customer to clear open accounts receivable balances.
  • Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt.
  • Maintains close communication with supervisor regarding customer issues and discrepancies.
  • Provides assistance to peers. Works in a team supportive environment.
  • Performs other collection related duties as required by management.
  • Complies with all established policies and procedures.
  • Refers questionable matters to supervisor.
  • Reviews accounts on credit hold.


Essential Functions:

  • Interviews customers in person or by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
  • Contacts delinquent accounts to request payments.  Records promises on account and schedules follow up.
  • Evaluates and releases orders form Credit Hold screen.
  • Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.