Credit Supervisor in Norton, MA at Autopart International

Date Posted: 6/11/2021

Career Snapshot

Career Description

Job Description

  • Supervises new account representatives and oversees their daily assignments, performance, does annual reviews & objectives 
  • Review all AI store credit applications and assigns credit limits
  • Directs/monitors new account reps in setting up of all Strategic accounts
  • Collaboratively works with New Account reps/finance/auditors to ensure tax certificates are accurate and tax audit mailings are done efficiently & deadlines are met
  • Assists direct reports with tax audit questions – calling state/customers for any tax issues, runs tax program in JD Edwards to remove tax numbers from any customers without valid form on file –
  • Bill Trust – handles training and questions on the online website for customers, collaborates with IT department with issues on files send over, special projects
  • Reviews month end statements from Bill Trust to confirm accuracy with New Account Senior Rep
  • Certegy –(check guarantee company) responsible for ordering check machines for AI stores, issues, running monthly report  
  • Maintains templates and inboxes in Docstar (scanning/filing system) works with Docstar on any upgrades/changes
  • Assists all credit reps with credit decisions that need to be made on customers’ accounts and any AI stores that needs assistance
  • Assist customers with any credit issues
  • Process manual adjustments & refunds for customers as needed
  • Monitors Monro Muffler strategic accounts for payment – approx. 60 accounts-helps direct reports manage their Monro Muffler accounts 
  • Helps check all AI customer listings for E2 project- to help ensure accounts are going over properly, letters mailed, changes needed are made
  • Assists on E2 store conversions, including day of conversion, with any tasks needed
  • Learning AS400 system
  • Works with Credit Manager, Collections manager on processes/procedures for department
  • Works one Saturday a month to support stores