Customer First Support Administrator in Newark, CA at WORLDPAC

Date Posted: 8/12/2019

Career Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newark, CA
  • Career Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/12/2019

Career Description



Job Description

The Customer First Support Administrator II is responsible for coordinating customer service and support activities as well as maintaining the highest standards of service for all customers, as well as T & E to the administrative support for Value added services.

Essential Duties

  • Provides administrative support for the Customer First department.
  • Provides administration support to Customer Technical Training & Customer Diagnostic Support, Business Development and Value Added service programs.
  • Provides SpeedDIAL training and support.
  • Provides "Request of Deviation of Warranty" coordination and support.
  • Answers Customer First Hot Line and responds promptly to customer issues.
  • Corresponds with customers via e-mail and letters.
  • Processes customer event mailing.
  • Process T & E billing
  • Manage Special Order Console
  • Assist with program billing

Required Skills         

  • Strong customer relations, interpersonal and leadership skills.
  • Excellent organizational skills and ability to multi-task.
  • A/S 400 experience and knowledge of MS Word, Access and Excel.
  • Ability to read and interpret documents such as safety rules, operations, policies, procedures and work instructions.
  • Ability to write clear and grammatical routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. On occasion will have to exercise independent judgment.
  • Bilingual Spanish/English preferred
  • Position will require a Saturday rotation about 4 times a year