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Customer Sevice Rep in Hamilton at CARQUEST Canada

Date Posted: 5/15/2019

Career Snapshot

Career Description



Job Description


Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order,  second source.

Primary Responsibilities
• Best in class customer service and DIY issue resolution
• Provide professional selling experience for all DIY and commercial customers including walk-in, on-line orders and phone
• Achieve personal / store sales goals and service objectives
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities
• Assist in store inventory processes including POGs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing

Prior Experience that Sets a Retail Parts Pro up for Success
• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions
Education
• High school diploma or general education degree (GED)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.



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