Department Manager in Flower Mound, TX at WORLDPAC

Date Posted: 2/17/2021

Career Snapshot

Career Description

Job Description


The DC Department Manager works with the Operations Manager to develop and implement strategies that drive continuous improvement and maximize productivity and efficiency to reduce overall costs. Is responsible for ensuring a continuous stream of talent to sustain organizational growth and improve operations by attracting, retaining, and developing team members and meet their needs for career growth.

The Department Manager must be knowledgeable in all facets of the Distribution Center (DC), overseeing or more of the following departments: Shipping, Receiving, Replenishment Reclamation, Inventory Control, etc.

The overall mission of this position involves leading the department to supply auto parts and accessories to the Advance Auto Parts store locations.   All Advance Auto Parts Team members will be required to assist in any department (other than their primary department) when and where their assistance is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • The Department Manager may perform any number of duties and functions within the Department, including various supervisory responsibilities.  The Department Manager will also assist Team Managers with daily departmental duties 
  • Meet with Operations Manager and Team Manager to discuss and review work methods, procedures, and controls, and staffing to achieve accurate and timely movement of product and recommend alternative solutions as needed
  • Directly responsibility for the overall direction and coordination of the department with 50+ Team Members
  • Conduct start-up meetings with Team Managers to discuss daily results, shift and department goals, directives/workloads, staffing needs, schedules, safety/housekeeping issues, and work assignments; discuss goals and objectives for the shift/department and Team Member performance
  • Responsible for the efficient operations of the Warehouse Management System(s) (WMS) and Red Prairie (RP); assuring Red Prairie/Payroll data is updated daily and submitted to HR on time
  • Ensure warehouse layout is maximized efficiently, including proper slotting of inventory
  • Consistently monitor all safety procedures and ensure that all corresponding personal protection equipment (PPE) is utilized; proper maintenance and organization of all warehouse areas to create a safe working environment
  • Ensure that inventory is received appropriately and efficiently, and processed in a timely and safe manner by following established procedures; manage through Team Managers and Team Members to ensure product is picked accurately, pick locations are at full capacity, and on time shipment to the stores
  • Product coming through Reclamation is processed accurately and on time
  • Inventory audit and cycle counts are accurate
  • Address inventory shrink issues; implement measures to effectively control inventory.
  • Manage assigned Department KPIs, head count, PPH, LPH, On-time deliveries, safety, etc. Submit accurate productivity data reports on a daily basis to the upper management
  • Partner with the GM and/or AGM to drive continuous improvement and maximize efficiency gains to reduce overall costs
  • Responsible for hiring, interviewing, performance counseling, discipline, performance appraisal, and recordkeeping for department team members. 
  • Coach, counsel and discipline department team members as needed in order to ensure maintenance of good order and that assigned departmental goals are met
  • Maintain a strong working relationship with management team and other department managers/team managers, to maximize proper allocation of resources.
  • Regularly communicate with other members of facility management on issues that arise, assist and resolve issued as required, and actively participate in conference calls as needed.
  • Maintain a union free work environment that demonstrates a fair and respectful workplace for all Team Members
  • Operate material handling equipment (pallet jack, forklift, order picker, reach truck, pack mule etc.) as required
  • Other related duties as assigned  


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be at least 18 years of age
  • Proficiency in Microsoft Outlook, Word and Excel software applications
  • Strong communication skills and ability to communicate effectively with Team Members at all levels  
  • Working knowledge of Warehouse Management (WMS) and Red Prairie (RP) systems
  • Ability to add subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals 
  • Ability to set specific measurable improvement goals and match resources, tools, and action plans to requirements for success
  • Good decision making and problem solving skills; ability to fill in and complete management and clerical duties as necessary
  • Ability to read, comprehend and compose simple instructions, short correspondence, and memos; ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formats
  • Solid interpersonal and communication skills, ability to effectively present information and training; respond to questions across all levels of the organization and cultivate relationships with internal and external customers to achieve business objectives
  • Ability to work various shifts, departments and locations as required, including overtime, weekends and holidays
  • Proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect safe working environment.


  • High school diploma or GED required; college preferred and 2-4 years related experience (prior warehouse experience is strongly preferred); or equivalent combination of education and experience


This position has supervisory responsibility.  Directly or indirectly supervises all team members in the department.  Carries out supervisory responsibilities in accordance with the organization¿s policies, procedures and applicable laws.  Responsibilities include training team members, planning, assigning, and directing work; writing and conducting performance appraisals; rewarding, counseling and disciplining team members as appropriate; addressing complaints and resolving problems. May have direct authority over one or more Department Team Managers.


Post-hire certifications may be required to comply with safety standards as mandated by law or to operate machinery or equipment


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, reach with arms, talk and hear.  The employee will be frequently required to stop, kneel and crouch.  The employee occasionally will be required to sit, climb (18+ft), or balance. The employee must regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Manager is regularly exposed to moving mechanical parts.  The Manager is occasionally exposed to high places, fumes or airborne particles, and toxic or caustic chemicals.  The noise level in the work environment is usually high (loud)


Action Driven: Has a strong desire to succeed. Focuses on the timely completion of a goal or outcome.  Sets specific measurable improvement goals and matches resources, tools, and action plans to the requirements thus accomplishing success. Never satisfied with the status quo.

Customer Driven: Develops strategies that help AAP create real value to our customers being internal or external. All decisions taken are driven by the needs of our customers.

Effective Communication:  Has the ability to effectively communicate at all levels of the organization and is able to adjust message according to the audience. Uses communication as a tool to send and receive information. Is able to verbalize ideas effectively in a concise way.

Acts with Integrity: Always acts in an ethical and honest way following Advance Auto Parts value system.  Is fair, takes responsibility for actions, does what is right and shoes respect for others. Shows strong moral principles in all business dealings. 

Industry and Business Knowledge:  Has a comprehensive understanding of the Advance Auto Parts business.  Is well versed in AAP products and services. Full knowledge of the automotive industry and or the function he/she is assigned to. Know the competition and other factors in the market that might pose an impact to Advance Auto Parts negatively or positively.

Managing People: Is able to inspire and direct people to a desired outcome. Sets clear and specific goals and follows up on them providing timely feedback. Coaches and counsels according to the performance level. Is quick to recognize good performance and not afraid to address proactively marginal performance.

Problem Solving and decision making: Considers the positive and the negative of all viable alternatives before making a decision including the capacity to forecast results. Is creative in the process finding solutions to simple or complex business situations.

Team Oriented:  Achieves results through teams by  using effective delegation and motivation techniques. Recognizes that an inspired and well managed team is the only road to achieve success that exceeds expectations. Also has ability to promote and manage individual judgment for the benefit of the team.

LEADERSHIP: Previous change management experience driving, influencing and inspiring change and continuous process improvement through communication at all levels.