E-Commerce Coordinator in Norton, MA at Autopart International

Date Posted: 10/13/2019

Career Snapshot

Career Description

Job Description

The GSD (Global sales Division) Sales Coordinator’s primary function is to provide operational support to the sales process and customer service relationship. The coordinator will work directly with E-Commerce accounts in a team setting and provide levels of customer service that favorably impact the AI scorecard with the customer

Position Responsibilities:

Customer Service – ensure clients receive exceptional service as it pertains to the following:

  • Manage all aspects of the E-commerce order process and online sales order process
  • Provide general communication with GSD E-Commerce customers via fax or email regarding customer account
  • Work collaboratively with the fulfillment team to resolve issues that may occur – missing shipment information, order tracking, etc
  • Trouble-shoot order issues as they arise in expedient and professional manner i.e. missing tracking numbers, RMA’s for product returns, miss-marked merchandise, shipment issues, etc.
  • Process product returns for all E-Commerce accounts

Sales Support - contribute to the achievement of department sales goals which may include:

  • Providing overflow phone support for incoming customer calls
  • Taking customer orders, quoting pricing and tracking customer shipments.
  • Reporting shortages and credits to appropriate internal departments
  • Assisting sales reps with outgoing calls i.e. lead qualification & customer support
  • Coordinating the sales pods daily accounts and provides support in the absence of the client representative
  • Other duties as assigned

Knowledge and Experience Desired:

  • Associate’s Degree preferred, not required
  • Auto part Industry and JDE preferred but not required
  • Ability to work well with a diverse clientele
  • Proven experience working in a fast-paced, deadline-driven environment
  • Strong computer skills in Microsoft office programs (Word, Excel, Access is helpful)
  • Ability to quickly learn and apply new computer systems