General Manager in Training in Bracebridge at CARQUEST Canada

Date Posted: 5/12/2022

Career Snapshot

Career Description

Primary Responsibilities

• Provide leadership and developmental coaching for store Team Members
• Achieve personal / store sales goals and service objectives 
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process


Secondary Responsibilities
• Assist in backing up operations of commercial delivery program 

Success Factors
• Superior communication and customer service skills
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment 
• Ability to execute and train POS and Parts lookup systems 


Essential Job Skills Necessary for Success as an Assistant General Manager
• Working knowledge of automotive systems preferred
• Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management 
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Manager In Training up for Success 
• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment 
• Successful experience managing profitability; proven financial and business acumen


Education
• High school diploma or general education degree (GED),


Certificates, Licenses, Registrations
• ASE certification preferred, but not required


Physical Demands 
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee must frequently lift and/or move up to 50 pounds.


Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.