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Insurance Program Manager in Raleigh, NC at Advance Auto Parts

Date Posted: 12/1/2018

Career Snapshot

Career Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class:

SUMMARY

The Insurance Program Manager is responsible for the successful development, deployment, and administration of process and programs to support the Commercial Insurance Program under the direction of the Director of Risk Services. 

This position requires a high degree of coordination with internal and business partners, such as Finance, Asset Protection, Real Estate, Supply Chain Integration, Legal, Supply Chain, Carriers, and Brokers to build solid processes and programs for our Risk and Insurance Program. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

  Build and deploy a process to coordinate and administer the engineering and loss control inspection program for our distribution network in coordination with the primary insurer, FM Global.  Work with EHS Field Leaders, Facilities, Supplier Development, and Supply Chain Integration teams to coordinate the activities.  This process will also need to include assisting the VP EHS and Risk and the Director Risk Services with the budgeting and capital planning of Risk and EHS improvement projects. 

 

  Build and deploy a process to manage Catastrophic Claims.  This process would be primarily focused on catastrophic losses from natural disasters including earthquake, wind, and flood.  The process should also consider other catastrophic claims that could arise from serious automobile accidents, serious injury, and situations resulting in a fatality.  This process will require coordination and the ability to manage across various AAP functional groups including the internal Claims Management Team, EHS Field Leaders, Facilities, Supply Chain, Supply Chain Integration, Asset Protection, Real Estate, and Legal.

 

  The Catastrophic Claims Management Process with respect to natural disasters should focus on working with our carrier panel, brokers, forensic accounting team, and adjusters to dramatically shorten the claim processing time and hasten recovery of monies owed from the insurance companies.  This will require developing and deploying a cross-functional process to acquire the backup and support data and documentation necessary to support an insurance claim beginning as soon as a potential claim develops.  This could mean several days prior to a hurricane – or an immediate response following a fire, earthquake, sudden flood, or unscheduled wind event. 

 

  Manage any litigation process in conjunction with TPA, carriers, or adjusters and work with Defense Attorneys to resolve litigated matters arising from catastrophic claims; participate in settlement negotiations and pre-trial and/or mediation conference calls.  Assist in selecting and monitoring competent defense attorneys.  Proactively notify and work with management on claim files that are approaching and/or that exceed authority for this position.  Track, monitor, and report litigation trends to management.

 

Collaborate with and assist the Risk Management Team Members, Safety and other business partners to identify adverse loss trends and to identify and develop strategies to reduce losses. May act as a designated Risk Management representative at various internal and external meetings including settlement conference or mediations.  Conduct special analysis/projects/assignments as requested.

 

  QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highly detail-oriented and thorough while also exhibiting exceptional customer service and negotiation skills.

 

Ability to work effectively both independently and in a collaborative team-oriented environment; able to meet deadlines while making priority adjustments as needed.

 

Understand and apply multi-state workers’ compensation laws and regulations

 

Ability to apply a working knowledge of claim investigation: adjusting, medical management and adjudication procedures

 

Ability to manage confidential information while using sound judgment and discretion

 

Ability to establish and maintain effective working relationships with a multitude of business partners, internally and externally

 

Strong oral/written communication skills: bilingual Spanish is a plus but not required

 

Strong organizational skills and self-motivation

 

Proficient in Microsoft Office applications

 

Available for overnight travel up to 20% of the time

EDUCATION and/or EXPERIENCE

Bachelor’s degree and 7 - 10 years related professional experience; or equivalent combination of education and experience.

 

Prior risk management and/or claims adjusting experience is required. 

Supervisory experience related to claims adjusting preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

ARM, CPCU preferred but not required

Career Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.