Operations Manager in Riverside, CA at Advance Auto Parts

Date Posted: 10/17/2020

Career Snapshot

Career Description

Job Description

The DC Operations Manager partners with the General Manager and/ or Assistant General Manager to develop and implement strategies that drive continuous improvement and maximize productivity and efficiency to reduce overall costs. Is responsible for ensuring a continuous stream of talent to sustain organizational growth and improve operations by attracting, retaining, and developing team members and meet their needs for career growth.

The DC Operations Manager must be knowledgeable in all facets of the Distribution Center (DC), overseeing one or more of the following areas: Inbound Operations (Receiving and Reclamation), Replenishment, Outbound Operations (Selection, Shipping and PDQ, E-Commerce), Transportation, Customer Service Associates, and General Office Associates. The Operations Manager operates under limited management supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Regularly meet with the General Manager and/or Assistant General Manager to discuss and review work methods, procedures, and controls, and staffing to achieve accurate and timely movement of product, recommend alternative solutions as necessary; actively participate in conference calls as needed and maintain strong presence in work location to assist and resolve issues as required
  • Direct responsibility for a DC Department (Inbound and/or Outbound) with 150+ Team Member, including budgeting, P&L, and staffing
  • Ensure the warehouse layout is maximized efficiently, including proper slotting of inventory; ensuring proper maintenance and organization of all warehouse areas for the safest working environment
  • Responsible for the efficient operation of the Warehouse Management (WMS) and Red Prairie (RP) systems, in partnership with the Systems Manager and Industrial Engineer
  • Ensure that inventory is received appropriately and efficiently, and processed in a timely and safe manner by following established procedures; manage through Team Members to ensure product is picked accurately; pick locations are at full capacity, and dispatched on time
  • Partner with the GM and/or AGM to drive continuous improvement and maximize efficiency gains to reduce overall costs; maintain a strong working relationship with management team and other related corporate partners; and regularly communicate with the facility management on issues that arise and be able to react as required
  • Coach, train, and develop management team providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
  • Conduct start-up meetings with Department Managers to discuss daily results, directives/workloads, staffing needs, schedules, safety/housekeeping issues, and work assignments
  • Consistently monitor all safety procedures and ensure that all corresponding personal protection equipment (PPE) is utilized
  • Responsible for hiring, interviewing, performance counseling, performance appraisal, and record keeping process for assigned Team Members.
  • Ensure that daily, weekly, and monthly reports to the Corporate Offices are 100% accurate and delivered on time; address inventory shrink issues; and implement measures to effectively control inventory
  • Partner with the GM or AGM as necessary to manage working relationship with onsite transportation #3PL agent, review transportation carrier performance and make recommendations accordingly
  • Maintain a union free work environment that demonstrates a fair and respectful workplace for all Team Members
  • Responsible for budgeting, P & L, and staffing responsibilities for their assigned departments.
  • Other related duties as assigned  


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be at least 18 years of age
  • Proficiency in Microsoft Outlook, Word and Excel software applications
  • Strong working knowledge of Warehouse Management System(s) (WMS) and Red Prairie (RP)
  • Ability to use business mathematics
  • Good understanding of Supply Chain management
  • Strong communication skills and ability to communicate effectively with Team Members at all levels  
  • Strong desire to focus on the timely completion of goals; ability to set specific measurable improvement goals and match resources, tools, and action plans to requirements for success
  • Solid interpersonal and communication skills; ability to effectively present information and training; respond to questions across all levels of the organization and cultivate relationships with internal and external customers to achieve business objectives
  • Ability to work various shifts, departments and locations as required, including overtime, weekends and holidays
  • Proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect safe working environment
  • Flexibility to relocate as necessary a plus


  • High school diploma or GED required (Bachelor degree preferred); and 4-6 years related leadership experience in Supply Chain/Distribution Management; or equivalent combination of education and experience


This position directly supervises one or more Department Managers. Assist the GM and/or AGM with carrying out managerial responsibilities in accordance with the organizations policies, procedures and applicable state and federal laws. Responsibilities include training Team Members, planning, assigning, and directing work; writing and conducting performance appraisals; rewarding and counseling Team Members as appropriate; addressing complaints and resolving problems