Quality Assurance Technician in Norton, MA at Autopart International

Date Posted: 11/20/2019

Career Snapshot

Career Description



Job Description

Position Purpose:

  • To support our Stores and Product Management teams with product quality related activities including customer facing activities and support.

Position Responsibilities:

  • Function as a liaison between stores, cataloguing, cross referencing, and buying departments to communicate suggestions, comments and problems regarding parts quality, fitment, and cataloguing.
  • Provide customer support via the Product Tech-line Help Desk (Track-It system), used by the AI stores to report quality and part look up issues.
  • Function as central point for issues/questions from Global Sales Division (GSD) relating to product quality.
  • Provide Technical support to Product teams for developing and communicating product quality training.
  • Work with Product Teams and vendor to expedite resolution of any issues.
  • Manage items that are required to be on inventory hold pending resolution of an issue for assigned product categories.
  • Facilitate Inspection Process with Receiving Dept of the Distribution Center and the inspection team.
  • Assist inspection team with any inspections that require expertise beyond the scope of the inspectors.
  • Collaborate with Product Teams to establish criteria for individual inspections and updating inspection log with this information.
  • Coordinate with Product Teams to determine items for new product development and new line development.
  • Procure any OE samples needed for inspection process and/or for new product development.  Maintain product sample library system (BP 1072).
  • Manage the process of tracking orders and receiving samples in, as well as pulling samples to be sent to manufacturer.
  • Review items with above average return rate to determine what resolution can minimize returns.
  • Input, review and maintain Tech notes and technical bulletins that appear in POS system (BDC).
  • Issue Recalls and Re-Key’s as needed.
  • Insure all images for new items are in the system prior to products being routed for receipt.
  • Place all items on inspection per pre-established protocol
  • Develop and maintain quality standards BOM establishing and maintaining premium quality parts 
  • Good verbal, written and interpersonal skills – clear communication skills are necessary both internally and directly with the factory/supplier.
  • Hands-on experience with gages, tools and calibration techniques.
  • Team player that adapts to change.

Education:  ASE Certified Parts Specialist

Experience:  5+ years of parts counter or related field sales experience in the Automotive OE or Aftermarket

Knowledge and Experience:

  • Technical knowledge of automotive parts.
  • Minimum of three years experience in applications lookups in electronic cataloging systems and paper catalogs.
  • Intermediate computer skills including Microsoft Office.
  • Experience in sales of automotive parts.

Physical Requirements/Working Conditions:

  • Some Lifting required (40 lbs.)

Schedule Requirements/Travel:

  • Some Travel required

Equipment Used:

  • Computer, Automotive catalogs, micrometer
  • Microsoft Office, Excel, Access, Automotive Industry research tools, gauges, calibration equipment, digital camera and software.