Quality Assurance Technician in Norton, MA at Autopart International

Date Posted: 10/30/2019

Career Snapshot

Career Description

Job Description

Position Purpose:

  • To support our Stores and Product Management teams with product quality related activities including customer facing activities and support.

Position Responsibilities:

  • Function as a liaison between stores, cataloguing, cross referencing, and buying departments to communicate suggestions, comments and problems regarding parts quality, fitment, and cataloguing.
  • Provide customer support via the Product Tech-line Help Desk (Track-It) system, used by the AI stores to report quality and part look up issues.
  • Function as central point for issues/questions from NAS/IDD Dept. relating to product quality.
  • Provide Technical support to Product teams for developing and communicating product quality training.
  • Work with Product Teams and vendor to expedite resolution of any issues.
  • Manage items that are required to be on inventory hold pending resolution of an issue for assigned product categories.
  • Facilitate Inspection Process with Receiving Dept of the Distribution Center and the inspection team.
  • Assist inspection team with any inspections that require expertise beyond the scope of the inspectors.
  • Collaborate with Product Teams to establish criteria for individual inspections and updating inspection log with this information.
  • Coordinate with Product Teams to determine items for new product development and new line development.
  • Procure any OE samples needed for inspection process and/or for new product development. Maintain 1072 library system for these samples.
  • Manage the process of tracking orders and getting samples in, as well as pulling samples to be sent to manufacturer.
  • Review items with above average return rate to determine what resolution can minimize returns.
  • Input, review and maintain Tech notes and technical bulletins that appear in BDC.
  • Develop quality standards BOM establishing and maintaining premium quality parts 
  • Good verbal, written and interpersonal skills – clear communication skills are necessary both internally and directly with the factory/supplier.
  • Hands-on experience with gages, tools and calibration techniques.
  • Team player that adapts to change.


            Bachelor’s degree in a related field or 3+ years comparable experience.

Knowledge and Experience:

Technical knowledge of automotive parts.

Minimum of three years experience in applications lookups in electronic cataloging systems and paper catalogs.

Basic (Intermediate) computer skills including Microsoft Office.

                Experience in sales of automotive parts.

Physical Requirements/Working Conditions:

            Some Lifting required (40 lbs.)

Schedule Requirements/Travel:

Some Travel required

Equipment Used:

 Computer, Automotive catalogs, micrometer

                Microsoft Office, Excel, Access, Automotive Industry research tools, gauges, calibration equipment, digital camera and software.