Sr. IT Service Engineer in Norton, MA at Autopart International

Date Posted: 9/23/2021

Career Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Norton, MA
  • Career Type:
  • Date Posted:
    9/23/2021

Career Description



Job Description

The Senior IT Services Engineer is responsible for support for internal employees and field technicians for PC hardware and software, mobile devices, network services, and any other technical issues that may arise. Candidate will be responsible for providing expert technical user and POS system support to internal clients throughout companies’ Corporate Offices and 400+ Stores. This role will partner with a multitude of internal teams to successfully deliver and execute. Candidates will need excellent communication skills, both written and verbal, be able to manage competing priorities, provide sound, logical planning of activities and be a team player. The ideal candidate will have a substantial technological background with solid customer service skills.


Job responsibilities for the Senior IT Services Engineer include, but are not limited to:

  • Support existing store POS and PC systems.
  • Aiding with the implementation of new store systems.
  • Working with vendors/ISPs and IT team members to resolve problems.
  • Installing new software programs and patching existing systems.
  • Providing documentation of support related issues and systems.
  • Participating in the after-hours on-call rotation
  • Configure, deploy, and maintain PC equipment and mobile technology; computers to be serviced will be comprised of laptops, desktops, and mobile devices.
  • Configure, deploy, and maintain Zebra Digital Delivery systems for all branch offices.
  • Provide support over the phone or email or in person to all employees.  Support requests must be carefully documented in the desktop ticketing system.
  • Communicate status of work to IT Manager so that management is aware of completed and unresolved issues which allows proactive approach to resolutions.
  • Assist in the keeping of all assets maintained by IT.
  • Support Integration of customer products.  Complete the configuration of customer products playing close attention to schedule and quality control.
  • Provide daily/weekly status reports in multiple formats and multiple mediums (Verbal, Written) at a high level
  • Must be Customer Service focused and understand relationship building.
  • Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.

Requirements

  • A solid understanding of Computer Hardware and Software
  • 5+ years working in a fast-paced technical support role
  • Excellent working knowledge of Microsoft Windows Operating systems
  • 5+ years supporting desktop business software such as Microsoft Office, Internet Explorer, Adobe Suite of Products
  • Working knowledge of network/TCPIP communications.  Ability to troubleshoot.
  • Active Directory / Group Policy hands on administration.
  • Knowledge of Zebra handheld scanning devices and accompanying software preferred.
  • Microsoft O365 deployment and administration.
  • Salesforce knowledge desired
  • Microsoft Intune knowledge desired.
  • Formal education in an IT related discipline is desired.
  • Strong communications skills (verbal and written).
  • Ability to work in both team environments and as an individual contributor.

In addition, the candidate must:

  • Demonstrate strong and effective communication and customer service skills.
  • Work independently or as a member of a highly skilled technical team.
  • Possess strong acumen for analyzing complex computer/network related problems.
  • Demonstrate an energetic “can-do” attitude, with an ability to bring issues to completion.

This is a full-time, 40-hour per week position.  Travel (25%) should be expected and is required. Candidate must possess the ability to lift and transport computer equipment (up to 30 lbs.)