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Telecom Engineer II in Raleigh, NC at Advance Auto Parts

Date Posted: 1/10/2019

Career Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Raleigh, NC
  • Career Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/10/2019

Career Description



Job Description

As the Telecom Engineer II, your responsibilities will include, but aren’t limited to:

  • Request and ticket queue oversight, daily.  Hold weekly meetings with team to solicit questions and recommend actions and solutions to move forward.  Including developing reports to immediate leadership team, explaining trends and status of tickets in queue.
  • Regular network service and infrastructure lifecycle maintenance planning and activities.
  • Communication for incident manager or problem manager for major incidents, including drafting and submitting IT Incident Reports.
  • Regular check-in on P1 and P2 priority tickets.  Comfortable with recognizing and reprioritizing up or down based on defined prioritization guidelines.
  • Diagnose and troubleshoot Infrastructure issues (Call Signaling and Call Stream using SKINNY/SIP, Conference and Codec Resources, MGCP, H.323, Messaging, Analog FXO/FXS, Digital BRI/PRI, Video Conference and Collaboration, Call-Center, Call Recording) quickly and efficiently.
  • Configuration and management of Cisco CUCM, Cisco UCNX, Cisco ISR (H.323), MGCP, Cisco CUBE, Collaboration, and Video-Conferencing services.

Position Requirements:

To be considered for this opportunity, candidates must:

  • Must have the ability to work with others in a collaborative way, sharing his/her ideas/opinions.
  • Be able to prioritize operational issues and implementation tasks based on alignment with defined urgency and prioritization guidelines.
  • Be able to develop SME-level knowledge with 1-2 technical solutions. 
  • Have the ability to develop task-lists for minor projects, including recognizing LoE, and predecessors/dependencies.
  • Have the ability to understand the 7 layers of the OSI network model.
  • Have the ability to use industry standard tools and learn AAP specific tools to understand and diagnose issues with network infrastructure / services.
  • Have the ability to understand IPv4 networks and subnet masks and calculate CIDR boundaries.
  • Have the ability to identify and document the root cause of network issues and outages, as well as recommended after-action changes to prevent further recurrence.
  • Have the ability to open a support case and work with vendor TAC services to resolve open issues.
  • Have the ability to effectively use Network Monitoring tools to isolate and diagnose problems proactively.
  • Have the ability to manage requirements gathering, technical definition and task tracking to be successful.

Required Technical and Professional Experience:

  • Minimum 3 years’ experience hands on experience with telecommunication service architectures and technologies.
  • Understanding of TCP/IP.  Specifically, how do systems communicate over an IP network, the differences between TCP and UDP communication, and what applications / OS’ / NICs are responsible for in the communication stack.
  • Proficient in the configuration, implementation and troubleshooting of Call Processing, H.323 and MCGP Gateway, Messaging, Analog FXO/FXS, Digital BRI/PRI, SIP, Video Conferencing and Collaboration technologies and industry best practices.
  • Firm grasp of client application uses (MS Office, Putty, etc).  Understanding of valid use-cases with these tools.
  • Awareness of web applications and use-cases for them.  Understanding of web browser configuration and caching implications on connectivity to web applications.
  • Understanding of enterprise call-center services, centralized CPE and centralized PSTN services.

Preferred Technical and Professional Experience:

  • Minimum 5 years’ experience hands on experience with telecommunication service architectures and technologies

Required Education:

  • Bachelor’s degree in Computer Science, Engineering or related field.

Preferred Education:

  • Master’s Degree