Operations Support Manager en Raleigh, NC a Advance Auto Parts

Fecha de publicación: 5/6/2020

Resumen de la oferta

  • Tipo de contrato:
  • Ubicación:
    Raleigh, NC
  • Tipo de empleo:
  • Experiencia:
    Not Specified
  • Fecha de publicación:

Descripción del empleo

Job Description

Advance Auto Parts, a leader in the Automotive Aftermarket Industry, has an immediate need for an Operations Support Manager.  In this role, you will utilize strong analytical forecasting and problem solving skills to manage our Product Information Management (PiM) Operational Risks, Issues and Projects.  The successful candidate will make an immediate impact in one of our transformative and corporate strategic division.  Join us and take on this challenge in our transformation journey.

This role is primarily to support the PiM operations.  The Operations Support Manager will be responsible for project management, change management, identifying process gaps and best practice enhancements for key business and Product Information Management (PiM) initiatives, in order to drive industry-leading product information management best practices.  This person is directly accountable for defining and embedding consistent and sustainable processes and governance of such processes across the organization. They are directly accountable for developing, improving, and leading highly visible and cross functional projects, and process improvement initiatives. They will also develop and execute change management plans. This team member must demonstrate strong leadership, management, organizational communication, effective negotiation and project management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Business Process / Project Management

  • Responsibilities include governance, alignment, assurance, management, integration, optimization, tracking, planning, and process improvement on both large and small scale projects
  • Conduct and facilitate process improvement projects and ongoing operational gap assessments, across multiple functions, with both internal and external partners, suppliers, and customers, around continuous improvement efforts (using industry recognized methodologies and tools) in order to understand their pain areas and to apply their insights to challenge and modify current approaches / ways of doing things
  • Design and implement KPI measures, measurement systems and visual tracking controls / dashboards to manage process performance for sustainability and continuous improvement
  • Develop and present insightful analysis utilizing business analytics and data to develop points of view and to identify opportunities for improvement
  • Drafts and maintains SOP documents, policies, training guides, and other tools as it relates to process
  • Acts as the liaison between the business teams, External Partners, and IT as necessary
  • Establish Project Management processes and best practices within the PiM organization
    • Develop templates from scratch
    • Create an intake process and manage it
    • Manage operational risks and issues
    • Create and manage overall divisional master schedule
    • Create and manage task management processes
    • Build and manage overall divisional project ecosystem
    • Train and develop project management maturity level within the division
    • Drive and develop appropriate regular reporting cadence and artifacts to report out
  • Conduct project meetings; prepare and present status reports on a regular basis to management and project stakeholders

    People Influence / Collaboration

  • Sets vision for projects and business initiatives within project team and with key stakeholders
  • Provides insight, guidance, and leadership when needed to the PiM team
  • Manages relationships cross functionally
  • Lead cross functional training sessions to ensure full understanding of processes
  • Identifying and collaborating with all stakeholders
  • Drive and work with the business leaders to support them in their operational issues and risks
  • Take action to direct the analysis and solutions of problems; escalate issues to management and project stakeholders as necessary

    Other Responsibilities

  • Assists Director  & Managers in the development of departmental goals and objectives
  • Participate in and lead internal process improvements and make recommendations on areas of improvement to management team
  • Support in other items as assigned


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Outstanding Stakeholder Management skills
  • Strong interpersonal, collaboration and communication skills, ability to effectively present information across all levels of the organization and cultivate relationships with internal and external customers to achieve business objectives
  • Previous experience in building a Business and Project Management processes from scratch
  • Proven ability to take on day to day issues and risks of the business and drive to resolution
  • Experience in writing Business Cases  
  • Advanced skill in project management software, specifically collaboration software
  • MS Office Professional Series (Excel, Word, Access, PowerPoint and Outlook)
  • Proficient in Visio and comfortable creating process maps
  • Knowledge of project management tools, methods and best practices as defined by the Project Management Body of Knowledge (PMBOK)
  • Solid understanding of business mathematics and basic project accounting principles
  • Proven experience handling multiple assignments and using strong prioritization skills, ability to work in high-expectation situations providing leadership and collaboration to deliver solutions
  • Demonstrate critical thinking and negotiation skills, ability to make recommendations that drive business growth and organizational efficiency

EDUCATION, Certifications and/or EXPERIENCE

  • Bachelor’s Degree Or Equivalent combination of education and/or experience
  • 5-10 years relevant experience
  • Project Management Professional (PMP) certification from the Project Management Institute (PMI) required


Contract – 6 months, with potential to renewal or hire

Full Time


This position may directly supervise; this position may also directly or indirectly supervise a project team


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


Must be a US Citizen or permanent resident who is authorized to work in the United States and able to work 100% in our Raleigh, NC offices