Automotive Parts Clerk - Ottawa - CARQUEST Canada

Date de Publication: 11/28/2019

Résumé de l'offre

Description de l'offre



Job Description



 DIY sales position with  knowledge of automotive parts business . The role has knowledge of store operations, automotive system knowledge and parts knowledge. This role is responsible for providing automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes.

Primary Responsibilities
• Best in class  customer service.
• Provide selling experience for all  customers including walk-in, on-line orders and phone
• Achieve personal / store sales goals and service objectives
• Manage DIY services including testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards

Secondary Responsibilities
• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back Up to Professional services
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro
• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (French an asset) communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong organizational skills
• Ability to work an assortment of days, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success
• Proven sales ability with past experience in fulfillment of customer transactions
Education
• High school diploma or general education degree (GED)

Certificates, Licenses, Registrations
• ASE certification preferred, but not required


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.



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