Credit Collections Representative - Bolton - WORLDPAC Canada

Date de Publication: 3/16/2023

Résumé de l'offre

Description de l'offre

WORLDPAC Canada is seeking a Credit Collections Representative (Hybrid) – Bolton, ON

** 11:30am-8pm - supporting British Columbia **

WORLDPAC, a subsidiary of Advance Auto Parts, imports and distributes original equipment and quality replacement automotive parts to select specialty import and domestic service centers.

What we have to offer:

  • Career Advancement – internal promotions
  • Competitive benefits package after 90 days of employment – health/dental, life insurance, AD&D, short/long term disability, etc
  • Company RRSP program
  • Employee Stock Option Purchase Plan
  • Teammate discount on auto parts
  • Vacation and Sick time off plans
  • Robust on-line training programs
  • Provide a safe and healthy work environment

Summary of Job Description:

  • Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated
  • Develop and maintain positive working relationships with all customers within assigned A/R portfolio
  • Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances
  • Works with internal and external customer to clear open accounts receivable balances
  • Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt
  • Performs other collection related duties as required by management
  • Ability to organize and interpret data as well as communicating analytic results/recommendations
  • Able to manage multiple tasks simultaneously to completion with sound business judgment
  • Credit hold review and order releases per company policy guidelines
  • Special projects as assigned

Successful Candidate must:

  • 2+ years’ experience in a credit and collections or customer facing role
  • Effective collections, issue resolution and negotiation skills
  • Collaborative attitude, as well as strong analytical and investigative skills
  • Understanding of basic accounting and bookkeeping procedures
  • Excellent verbal and written communication
  • Working knowledge of AS400 system
  • Excellent customer service skills
  • Exposure to AS400 accounts receivable systems, a plus
  • Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
  • Ability to adapt to changing environments

WORLDPAC endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruiting and selection process. Please contact WORLDPAC Human Resources at 905-299-9429 to make a request for reasonable accommodation during any aspect of the recruiting and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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