Branch Operations Manager in Toronto at WORLDPAC Canada

Date Posted: 7/19/2019

Career Snapshot

Career Description

Job Description

WORLDPAC is recruiting for a Branch Operations Manager position at our Etobicoke warehouse.

With the assistance of the branch Lead and the Assistant Branch Operations Manager, the Branch Operations Manager will manage all daily branch warehouse operations and deliveries.

WORLDPAC offers a competitive salary based on experience, and a strong benefits package that includes Medical, Dental, Vision, Life and Disability, paid sick days, parts discount, and a group retirement plan with RRSP matching.

Essential Duties:

The Branch Operations Manager directs warehouse activities for the company by performing the following duties personally, or through subordinates.

  • Ninety percent of the time spent directly managing the Assistant Branch Operations Manager and up to 10 or more associates in warehouse and delivery.
  • Train, monitor, and coach new teammates. Assist with local auto parts delivery with company vehicle when necessary.
  • Carries out management responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring and training associates; planning, assigning and directing work; conducting performance appraisals and recommending pay increases; recommending rewards, conducting associate counseling and disciplinary actions, addressing complaints and resolving problems when possible.
  • Regularly prepares written memos to Regional Operations Manager and Human Resources and prepares associate counseling memos and performance appraisals.
  • Responsible for the overall direction, coordination and evaluation of this unit.
  • Instills and maintains a customer service oriented philosophy in all conduct of self and subordinates.
  • Confers with customers and department heads to evaluate, promote and provide improved and expanded services in the area.
  • Develops plans for efficient use of resources (materials, equipment and associates).
  • Prepares annual operational budget for submission for approval.
  • Follows operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
  • Makes recommendations for improvements to procedures.
  • Responsible for all monies collected from customers as well as petty cash and will call funds.
  • Inspects physical condition of warehouse and equipment, including delivery vehicles.
  • Ensures repairs are made and submits requisitions for replacement of equipment if needed.
  • Confers with department heads to ensure coordination of warehouse activities with activities of other functions such as production, sales, records control, purchasing and human resources.
  • Ensures cash management, replenishment, bin locations, returned merchandise and inventory errors are processed according to company standards.
  • Participates in planning personnel safety, training and building protection activities.
  • Ensures safety procedures are followed and makes recommendations regarding safety issues.
  • All teammates have the responsibility for following rules and guidelines set forth in the Company Policies, Procedures and Code of Conduct, as well as a moral obligation to look out for the safety and wellbeing of their fellow associates.
  • Teammates also have the responsibility to report violations of the Policies and procedures and report any safety concerns to their supervisor/manager.

Successful candidates

  • Must have prior supervisory or management experience to be considered.
  • Must have class “G” driver’s license.
  • Must be willing to work a rotating Saturday schedule.
  • Must have and maintain a clean driver’s abstract and immediately notify management of any change in its status.
  • Must be able to lift 50 lbs.
  • Maintains a professional appearance and follows the customer service philosophy of the Company.

About our company:

WORLDPAC imports parts directly from the most respected OE manufacturers in the automotive industry for delivery throughout North America directly to commercial customers (mechanics). Leveraging the organization and efficiencies of our 100+ strategically located facilities is the backbone of our commitment to delivering the right part at the right time.

WORLDPAC endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruiting and selection process. Please contact WORLDPAC Human Resources at 1-800-644-9129 ext. 2245 to make a request for reasonable accommodation during any aspect of the recruiting and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Job Type: Full-time


  • Management: 3 years (Required)
  • Coaching: 3 years (Required)
  • Work: 5 years (Required)
  • Cash Handling: 1 year (Preferred)
  • Driving: 3 years (Required)


  • G (Required)


  • English (Required)