Competitive Pricing Specialist in Raleigh, NC at Advance Auto Parts

Date Posted: 5/11/2018

Job Snapshot

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.:

SUMMARY

This position is responsible for providing superior service by partnering with multiple internal stakeholders to execute pricing requests within established service level agreements. The position customizes pricing at account-level while aligning to overall pricing strategy to provide customers with a seamless experience. Additional duties as assigned to support team members with work load. 

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.  Other duties may be assigned.

  • Works collaboratively with field teams to review, validate and execute against pricing requests and ensure mutual agreement on any price changes made to a customer.
  • Understands simple and complex pricing policies and procedures, to ensure all information is entered accurately and completely.
  • Present verbal and written pricing recommendations and outcomes to mid-level managers of the organization. Ability to conduct inbound and outbound calls.
  • Acquire data from multiple data sources in order to make effective decisions on individual customers. Should have skills to apply logical analytical thought to address business issues.
  • In the event of a pricing error, troubleshoot system to determine root cause of issue. Work with IT, Data Governance, or Merchandising partners as needed to resolve.
  • Assist Pricing Manager with cleaning pricing data, using established processes to build reporting that will be shared with Operations and Sales leaders.
  • Must be a results-oriented problem-solver, working closely with management to prioritize business and information need.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent listening, verbal and written communication.
  • Consistently provides professional, courteous and prompt customer service.
  • Sense of urgency while leveraging strong organizational, planning, and time management skills.
  • Critical thinking to develop conclusion based on the business practice.
  • Needs to feel comfortable making decisions with little supervision (in accordance with strategy)
  • Establishes and maintains relationships with commercial business partners, building trust and confidence by understanding and addressing their needs in a timely manner.
  • Ability to understand the upstream and downstream ramifications of actions.
  • Must feel comfortable working in a dynamic, team based environment and able to adapt to
  • Microsoft Office skills (Word, Excel, Access) required, as well as an ability to learn company systems and tools as needed.

PREFERRED REQUIREMENTS

  • Experience with any of the following a plus: Sql, Oracle, Salesforce, ADIS, AS400
  • Auto industry knowledge
  • Experience supporting outside sales teams

EDUCATION and/or EXPERIENCE

  • Associate’s degree or equivalent work experience
  • 2 - 3 years of customer service experience
  • Technically savvy, ability to utilize internet and other tools to research of requests

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to mobilize to attend on-site meetings 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Fast paced, multi-tasking environment, heavy contact with outside sales team and other departments within the organization.

Job Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.