Credit Administrator in Roanoke, VA at Advance Auto Parts

Date Posted: 12/31/2020

Career Snapshot

Career Description

Job Description


The Credit Administrator is responsible for managing all facets of credit and accounts receivable relationships with an assigned portfolio of Advance Auto Parts’ commercial customers. The Credit Administrator is expected to work directly with customers and internal business partners to solve discrepancies and to discuss delinquent balances.  The Credit Administrator focuses on maximizing efficient order flow, conducting credit investigations, negotiating payment arrangements as needed and managing portfolio delinquency. The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Portfolio management of accounts; collect accounts receivable monies by analyzing open balances and taking appropriate action to contact customers ensuring the company meets, or exceeds, Days Sales Outstanding (“DSO”) metrics, past due goals and minimizes financial losses due to bad debt
  • Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government and various fleet accounts
  • Daily process and release of orders on credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items
  • Solve problems through customer account reconciliation process related to orders, delivery notices, and cash applications; provide feedback on processes in order to prevent similar errors and issues in the future
  • Analyze payment trends by customer or customer groups and take action to address and/or notify management when necessary
  • Daily communications with Field Operations and Commercial Sales Teams regarding various account status and credit actions needed and/or taken
  • Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project
  • Contact all past-due accounts within assigned portfolio and make arrangements for payment; place accounts on credit hold as necessary and make recommendations to management on resolving past due accounts
  • Daily management of customer phone calls and email correspondence
  • Process credit applications, including contacting credit references and setting credit limits


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong decision-making skills
  • Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
  • Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
  • Ability to define problems, identify solutions and follow through to completion
  • Ability to effectively work independently or in team settings
  • Achieves high level, sustainable performance and results
  • Ability to adapt to changing environments
  • Ability to work with customers in sometimes difficult and confrontational situations
  • Associates or Bachelor’s degree in Business related field preferred, or equivalent experience
  • Understanding of basic accounting and bookkeeping procedures
  • 2+ years’ experience in a credit and collections or customer facing role preferred
  • Good interpersonal skills with a focus on rapport-building, listening and questioning abilities


This position does not have supervisory responsibilities.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.