Credit Support Administrator in Newark, CA at Advance Auto Parts

Date Posted: 11/9/2018

Career Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newark, CA
  • Career Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/9/2018

Career Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class:

Under direct supervision Credit Support Administrator II provides administrative support to the Credit Department

Essential Duties:

  • Set up new accounts in AS-400 system
  • Contact suppliers and banks for trade references
  • Process and post payments for daily, weekly and Net 10 credit cards transactions, On Account Cash, Check by phone, sales force tasks and mail orders.
  • Provides customer support regarding invoices, statements, as well as answering basic account receivable questions.
  • Receives inbound customer calls related to credit and accounts receivable.
  • Contact accounts regarding; NSF, credit card declines, delinquent accounts, payments and payment arrangements as necessary
  • Upload and post bulk payments
  • Scanning and filing
  • Evaluates and releases orders from Credit Hold screen.
  • Works with customers to answer questions, resolve disputes, and research discrepancies
  • Preforms customer account maintenance
  • Assists Credit Representatives in account reconciliations and customer communications
  • Processes reoccurring automated payments and credit card payments
  • Assists Credit Representatives with COD (charges on delivery) traces
  • Answers telephone, screen and direct calls as needed
  • Lobby coverage as needed
  • Collects, sorts, opens and distributes all incoming and inter-company mail.
  • Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting.
  • Cross train in all areas of responsibility but will work in a team environment to accomplish all goals.

Key Qualifications:

  • Excellent communication skills.
  • Excellent working relationship with the sales department.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Excellent attendance and tardiness record.
  • Ability to work well with co-workers and superiors.
  • Ability to lift up to 50 pounds occasionally.
  • A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.

Additional Necessary Qualifications:

  • Strong customer relations, interpersonal, leadership and communication skills.
  • Credit/collection or customer service experience.
  • Reliable transportation required.

Career Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.