Credit Support Specialist I in Roanoke, VA at Advance Auto Parts

Date Posted: 5/13/2018

Job Snapshot

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.:

SUMMARY
The Credit Support Specialists primary responsibility is to manage all facets of credit and accounts receivable relationships with an assigned portfolio of Advance commercial customers. The Credit Support Specialist is expected to directly contact customers when credit limits need to be reviewed, when orders are placed on decline and when balances are past due.  The Credit Support Specialist focuses on maximizing efficient order flow, conducting credit investigations, negotiating payment arrangements and managing all aspects of the credit portfolio. The results of effective performance will be maximizing sales opportunities and minimizing credit losses, while maintaining a high level of customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Contact customers daily to make financial arrangements on their accounts to insure consistent, timely orders flow
  • Daily process and release of orders on credit hold based upon receipt of funds or customer payment commitments
  • Resolve customer claims and disputed items
  • Contact all past-due accounts within assigned portfolio and make arrangements for payment
  • Place accounts on credit hold as necessary
  • Handle inbound accounts receivable phone calls
  • Process credit applications, including contacting credit references and setting credit limits
  • Minimize losses due to bad debt
  • Provide backup for cash application activity and credit memo processing
  • Communicate with Field Operations and Commercial Sales regarding account status and credit actions taken
  • Recommend to the Financial Services Manager customers who need to be reviewed as a result of information received during telephone contact

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Understanding of basic accounting and bookkeeping procedures
  • Proficient credit analysis skills
  • Effective collections, issue resolution, deduction management, and negotiation skills
  • Strong computer skills, including Microsoft Office, Word, and Excel (PeopleSoft A/R experience is a plus)
  • Communications expertise and a proficient telephone manner
  • Collaborative attitude, as well as strong analytical and investigative skills
  • Ability to work with customers in sometimes difficult and confrontational situations
  • Good interpersonal skills with a focus on rapport-building, listening and questioning abilities
  • Ability to conduct research into a wide range of credit issues

EDUCATION and/or EXPERIENCE
Associates degree (Bachelor’s degree preferred); and minimum 1-3 years commercial credit and collection experience; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS
None

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.