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Learning & Development Support Specialist in Raleigh, NC at Advance Auto Parts

Date Posted: 1/4/2019

Career Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Raleigh, NC
  • Career Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/4/2019

Career Description



Job Description

The LMS Support Specialist is responsible for providing first level response support for LMS issues or tickets, maintaining learning curriculum in response to business or role changes, creating and distributing ad hoc learning reports and testing course functionality on multiple device types.

The Support Specialist also will provide logistics support for training initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Upload course content and assessments to the LMS and test appropriately;
  • Perform quality assurance checks on content and test functionality and communication with LMS prior to deployment;
  • Answer and resolve technical issues related to LMS, including documenting and responding to LMS e-mailbox;
  • Deliver routing reporting and upload training history monthly.  Prepare reports, charts, graphs and statistics to support leadership and customer requirements;
  • Serve as point of contact for managers and team members for questions and problem resolution;
  • Manage training schedules; keep centralized calendar;
  • Manage vendor accounts;
  • Communicate with participants;
  • Book training rooms and ensure proper set up;
  • Partner with trainers and subject matter experts to prepare and issue course materials;

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

3-5 years’ experience in an LMS Support, training support or a similar role. 

  • Proven ability to administer learning management systems for large organizations (10,000+ employees). 
  • Experience with creating and maintaining learning groups based on role, tenure or other business needs.
  • Experience with tracking and reporting on training completion and curriculum progress.
  • Experience with accessing legacy completion data from multiple systems.
  • Proficient in Microsoft Excel, Word and PowerPoint.
  • Keep informed of latest trends in online learning technologies.    
  • Identify and develop new procedures and techniques to improve online training delivery.  
  • Highly motivated, productive and independent specialist, who will collaborate with internal business partners to troubleshoot and resolve LMS issues.
  • Experience with databases
  • Possess above average verbal and written communication skills.