Manager, Outbound Sales in Roanoke, VA at WORLDPAC

Date Posted: 9/16/2018

Career Snapshot

Career Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class:

We are looking for an experienced Inside Sales Manager to stand up, oversee and support our inside sales representatives team.   The manager will build out the core processes for this new team ultimately to test and prove the scalability of the inside sale approach.  This will include building the team, building/deploying the processes, building/deploying the training and standardizing a repeatable approach to customer based territories.

The Inside Sales Manager will drive sales results by monitoring sales metrics and manage the entire sales administration process. They will collaborate with the field team and Customer Support center, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.   Ultimately, the Inside Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Hire/Manage/Coach/Lead the inside sales representatives team
  • Set and track sales targets for your team
  • Suggest and implement improvements in the sales process/training
  • Coordinate department projects to meet deadlines
  • Report on sales metrics and suggest improvements
  • Build test and control plan to validate teams scalability
  • Prepare monthly, quarterly and annual sales forecasts
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication environment for your team
  • Partner with field sales teams to coordinate customer engagement plan

Career Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proven work experience as an Inside sales manager
  • Hands on experience with CRM software and other applications
  • In-depth understanding of the sales process/training
  • Excellent interpersonal and team management skills
  • Strong analytical and organizational skills
  • Self-motivated and take initiative. Ability to meet deadlines and work well under pressure.
  • Strong organizational skills. Ability to multi-task and remain organized
  • Effective communication, listening and problem solving skills
  • Automotive industry and product knowledge, troubleshooting and analytical skills.
  • Ability to cultivate relationships with key stakeholders across functions and levels to achieve business objectives and drive strategic change.
  • Strong interpersonal skills, ability to interact effectively with all levels and senior leaders in a collaborative manner. Proven track record of establishing strong relationships.
  • Ability to write reports and business correspondence to effectively present information and respond to questions from groups of managers and customers.
  • Demonstrated problem solving capabilities, advanced selling techniques and proven negotiation skills.
  • Ability to operate in a complex, rapidly changing environment while adhering to tight schedules and budgets.
  • Excellent leadership and coaching skills as well as team building and Team Member development.
  • Proficient with Microsoft Word, PowerPoint and Excel.
  • Ability to work a flexible schedule.
  • Must set and maintain a professional example while on company business or serving as a representative of Advance Auto Parts.


Bachelor's degree from a four-year college or university; and 3-5 years of related Sales experience; or equivalent combination of education and experience.


This position directly to Director of Professional Customer  Engagement




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.