Manager, Store Operations Support in Roanoke, VA at Advance Auto Parts

Date Posted: 1/11/2020

Career Snapshot

Career Description

Job Description


Support field operations and sales working with other regional and corporate stores management. Work with Support Teams and Field Leaders to implement Customer and Sales focused Operating Objectives and Models. Ensure sales and profit objectives are established and met. Work with stores field leaders to communicate store operating policies and procedures.              

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Define project scope and objectives; and ensure adherence to quality standards and review project deliverables.

Works closely with store support teams, the field and all levels of management on a daily basis.

Coordinate the procedural and administrative of the stores and perform specific and comprehensive analyses of a wide range of reports, policies organization, procedures, financial systems and services.

Promote sales, service and profit culture throughout area of responsibility. Set example consistent with the company image.

Compile and analyze data and make recommendations on the formulation of policies and procedures, staffing and organizational changes; review audits and perform research and statistical analyses on administrative, fiscal, personnel, and operational issues.

Monitor daily sales, gross profit and payroll expense in stores in relation to assigned projects.  

Work to ensure assigned stores have a safe, professional and pleasant working environment by maintaining all safety initiatives for the benefit of associates, customers and community.

Evaluate ongoing store operations.

Communicate store written policies within the assigned area of responsibility.

Identify appropriate resource needs; work with appropriate management to get resource commitments; make recommendations in sourcing strategy.

Create and manage project schedule efficiently; track progress in completing project tasks.

Manage scope and cost; ensure financial forecast is created and maintained throughout the project.

Take action to direct the analysis and solutions of problems; escalate issues to management and project stakeholders as necessary.

Conduct project meetings; prepare and present status reports on a regular basis to management and project stakeholders.

Participate in and lead internal process improvements and make recommendations on areas of improvement to management team.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong organizational skills.

Ability to work as part of a team. 

Knowledge of store operating systems and practices.

Ability to train and teach others

Advanced skill in MS Office Professional Series (Excel, Word, Access, PowerPoint and Outlook).

Proficient in Visio and comfortable creating process maps.

Knowledge of project management tools, methods and best practices as defined by the Project Management Body of Knowledge (PMBOK).

Solid understanding of business mathematics and basic project accounting principles.

Proven experience handling multiple assignments and using strong prioritization skills, ability to work in high-expectation situations providing leadership and collaboration to deliver solutions.

Demonstrate critical thinking and negotiation skills, ability to make recommendations that drive business growth and organizational efficiency. 

Strong interpersonal, collaboration and communication skills, ability to effectively present information across all levels of the organization and cultivate relationships with internal and external customers to achieve business objectives.

Ability to utilize documentation, knowledge bases, FAQs, and WIKIs in problem resolution.

Store P & L familiarity, including sales, gross profit and payroll control, shop operations, and store profitability. Having a good understanding of the P&L to assist in achieving our sales, service and profit goals.


Bachelors Degree preferred; and 3-5 years relevant experience; or

Equivalent combination of education and experience.

3 years store experience. PBE, H.D., machine shop operations knowledge preferred. Good understanding of APAL/Exploris other applicable store computer systems.


This position may directly supervise a Project Coordinator; this position may also directly or indirectly supervise a project team.


Project Management Professional (PMP) certification from the Project Management Institute preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Limited travel. Position must be able to travel as demand requires


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.