WORLDPAC Credit Representative - Newark CA in Newark, CA at WORLDPAC

Date Posted: 7/11/2018

Job Snapshot

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class:

Under direct supervision this position is responsible for the collections and resolution of the Company's open receivable balances.

  • Collects open receivable balances while maintaining appropriate transaction/account notes.
  • Resolves disputed and unapplied items on the customers’ accounts.
  • Works with internal and external customer to clear open accounts receivable balances.
  • Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt.
  • Maintains close communication with supervisor regarding customer issues and discrepancies.
  • Provides assistance to peers. Works in a team supportive environment.
  • Performs other collection related duties as required by management.
  • Complies with all established policies and procedures.
  • Refers questionable matters to supervisor.
  • Reviews accounts on credit hold.


Essential Functions:

  • Interviews customers in person or by telephone to investigate complaints, verify accuracy of charges, or to correct errors in accounts.
  • Contacts delinquent accounts to request payments.  Records promises on account and schedules follow up.
  • Evaluates and releases orders form Credit Hold screen.
  • Presents information to credit manager when limit requested exceeds guidelines or reports are conflicting. 



Job Requirements


  • Excellent communication skills.
  • Excellent working relationship with the sales department.
  • Ability to adapt to a changing environment.
  • Excellent organizational skills.
  • Excellent attendance and tardiness record.
  • Excellent knowledge of WORLDPAC philosophy relating to service.
  • Ability to work well with co-workers and superiors.
  • Ability to lift up to 65 pounds occasionally.
  • A/S 400 experience and knowledge of PC/Windows XP, MS word and MS excel.
 Additional Necessary Qualifications:
  • Strong customer relations, interpersonal, leadership and communication skills.
  • 2-3 years’ credit/collection or customer service experience.
  • Reliable transportation required.